While it was small the casino has a nice layout making it easy to navigate and find things like restrooms and Winner's Circle. It was nice that they had a beverage station to get water, coffee, tea, or fountain drinks without having to wait for server to come to your machine. I didn't interact with the staff so I can't review that aspect nor did I eat the food. The reason I rated it 3 stars is because we drive from kingston at 10 pm to find literally half (if not more) of the slot machines were out of service. They seemed to be doing some sort of audit on the machines but entire sections were roped off making a small casino smaller. That factor determined my choice of stars and I wouldn't go out of my way to return.
This is a smaller casino, but it has a great atmosphere. The games are modern and fun. The price of food is incredible! The buffet is very popular. There was a line even before it opened.
Like many others have stated, don't go here if you want to gamble the slots. The machines have been turned way back and you will get very frustrated. We used to go when it was OLG and it was fun because you would win once and a while. Since shorelines took it over, you very rarely win. Even the staff are embarrassed and say so. The weird thing is that people keep going. It is sad because this business is reaping huge profits off mainly retired and some disabled people, many of whom cannot afford to lose all their money. I don't go anymore and won't go back. It's just as bad in Belleville. Do yourself a favour and stay away.
First time to Casino, staff wonderful! Casino has a retro look to it, very clean, LOVE the smoke free policy!! Was not use to a non 24 hour operation so was disappointed in the fact you couldn't buy an alcoholic drink till 11 am and there wasn't a waitress on floor till noon, we left at 1 pm and never did see a waitress, the casino very small, we would have seen one if there was one there, also table games were closed till 11 a m . There was also a lot of machines out of order, pay out was also on the poor side. Casino opened at 9 am . Coming from NY, the US to Canadian dollars was very easy at the cashier window. The rate was $1. 22 to $1.00. Doubtful we will be returning.
They need a host or hostess to explain the process to first timers. I brought my senior parents and we ended up in line 3 times !!! They wouldn't let me bring my parents up after we stood in line for all of us. It took 25 minutes to go again....
Shorelines Casino Thousand Islands is a US Casino based in Gananoque, New York. Shorelines Casino Thousand Islands is located at 380 ON-2, Gananoque, ON K7G 2V4, Canada, Gananoque, New York K7G 2V4, USA.
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